Managing the Experts
I was a junior Navy officer. In my first role in the Navy, I managed the education department of a major command. In my second role, I managed the media department of a major command. I had no experience in either department. In both cases, I managed specialists who knew more about their specialties than I knew.
I directed the people on setting priorities and meeting goals. I evaluated performance compared to the jobs that each department had to do. I managed my relationship with these people by discussing their results. I helped them with support when they needed my support.
In this excellent Harvard Business Review article, author Wanda T. Wallace and David Creelman discuss “Leading People When They Know More than You Do”. The article has suggestions I could have used when I was managing the experts.