My last blog post described those amazing creations I call “zombie companies.” Ironically, some of the cultural attributes of zombie companies – company pride, vision, loyalty, positive attitude – often help to produce willing, enthusiastic employees. Yet as soon as they begin to insulate a company from things it doesn’t want to hear, they become a recipe for business failure. These are symptoms of a business organization that allows its reigning picture of reality to become detached from the wider world, preventing any inadequacies from being discovered and corrected. The problem is that you don’t want to eliminate the qualities that are causing the trouble. You want to balance them with qualities that will counteract their unwanted effects. How do you do this? Fortunately, for each of the qualities that tend to isolate a company from critical information, there are policies and techniques that leaders can use to compensate.