Do you want more engaged employees? Follow the examples of Disney management. At Disney, managers take time to speak with the people who work for them. The workers at Disney are more than anonymous backs of people bent over their work. They are people the managers get to know.
“Want Greater Employee Engagement…Be, “of the people.” | Talking Point | The Disney Institute Blog”
Byline by Bruce Jones, Programming Director, Disney Institute
“Why does [Disney’s] Chef Robert spend so much time with his team? Because he understands the principle that great leaders simply do not allow themselves to become separated from occurrences on the front line. He builds comfortable relationships with his people that lead to high levels of trust and two-way communication. He is visible and accessible at all times and everyone on his team knows and understands that he will be there for them when they need him. These relationships create a culture of shared ownership and commitment to delivering an excellent experience for our Guests, and for each other, on a daily basis.
How does Chef Robert know that this is the right thing to do? Well, he sees his leader, Rilous Carter, VP-Catering & Convention Services & Park Event Operations, do the very same thing. In fact, Chef Robert refers to Rilous as, “a man of the people,” who is known to get in costume and work side by side with the dishwashing team because he had heard that they needed new dishwashing equipment. He wanted to understand the team’s needs and be able to support them with the best solution possible. Rilous sets the tone in his operations and leads by example, not allowing himself to become separated from occurrences on the front line.”
Image: Epic Fireworks/Flickr