4 Winning Steps to Emotional Intelligence
I can listen without bias.
When I fail to listen for any reason, I frustrate people. I fail to understand people. I limit the information I have when making a decision. When I bring my bias to a conversation, it is harder for me to hear what people are saying. I can listen without bias and withhold judgement until the person has had a chance to speak.
I can get the food and the sleep I need.
When I am hungry or tired, I think less clearly. I take things more personally. I become impatient. I react emotionally and not mentally. I lose perspective. Important things get lost in the clutter of emotions that high jack my thinking.
I can step back and take a break.
When people say things that anger me, my instinct is to pounce on what they are saying. Communication breaks down. Understanding disappears. I can handle the discussion better by stepping back and taking a break. I can start by simply asking, “May I get back to you on this?” The separation from the person allows me to separate the personality from the issue. I think more clearly and develop an effective way to continue the conversation. I can decide whether I need to discuss the issue at all.
I can focus.
I can allow myself to see the big picture. I can make better decisions. Using my that I do not on my emotions.